Return Policy

Our products are hand crafted in order to achieve the highest quality standards and it takes about 15 days to be manufactured.

Each MAFF product receives infinite attention from our expert artisans and they assemble manually each accessory.


Orders can only be canceled whitin 24 hours of purchase, then the order is sent to production, and it is not possible to cancel it.
To proceed with the order cancelation, send us an e-mail to buy@maffbags.com  with your order number and specify the cancelation. 

Our products can only be returned due to a defect and in order to be eligible for the return it has to meet the following conditions:

 

  • Our customer service team will perform an evaluation of the product and will grant it the return.
  • it has not been more than 15 days since you acquired the product.
  • The product must be in the same condition that you received it. (unworn or unused and in it’s original packaging.

 

Please first send a request for the return via e-mail at buy@maffbags.com and provide photos with your product and its defects. 

We will send you instruction on how and where to send your product, if we accept the return. 

We will not accept any returned items that have not been notified via e-mail. 

MAFF will be responsible for paying the shipping costs for returning the product, but onlhy if it’s a faulty item. If not, the shipping cost wil be covered by the client.

 

Products with normal wear and tear are not considered faulty and will not be eligible for a return. 

 

If you have any questions, please contact us via e-mail at buy@maffbags.com .