Terms and Conditions

 

By creating and accessing your user account you agree with the following terms and conditions. 

Mandatory the client's initials will appear on the site (which is not the GDPR), each customer has a user ID consisting of the initials of the name and numbers (name, first name 1, first name 2 + number)

Example:

Name: Strambeanu

First Name 1 : Eugen 

First Name 2 : Andrei

User ID: S.E.A2

The User ID will be linked to the client account on the site.

 

Under the terms and conditions you agree that:

Your name will appear in full on the website.

  • If you do not want your full name to be visible, but only the initials, check the specific box.

Your instagram account will appear on the page of the purchased product and pressing on it will be directed directly on your instagram page.

  • If you do not want your instagram account to be visible, check the specific box.

MAFF introduces the Anti-Fake system, and through this policy each product has a Unique Product Code and has an NFC/RFID in its interior, located on the left side of the back pocket, or an QR code located in front. 

When scanning the NFC/RFID chip or the QR code, you will be redirected directly to the www.maffbags.com site where the product you purchased and the identity of the owner will appear.

Your product is ORIGINAL only if the initials or name correspond to the one in possession of it.

If this data does not match, you will soon be able to press the FAKE ALERT button and will be redirected to FAKE POLICE, the new concept implemented by MAFF.

Don't forget to promote products. We will soon launch the opportunity to make a product recommendation by scanning the NFC chip in your product. Upon scanning, the new customer will be able to make a purchase and you will receive a bonus on the next purchase.

Also, if the customer cannot scan the NFC chip, when purchasing a product the customer can enter your customer ID user and you will benefit from the same bonus.

If a product is purchased from the MAFF Dynamic Properties campaign and is posted on any social media (photo, film, etc.), by agreeing to the terms and conditions you will allow us to repost them to any of the Maff Bags pages.

If a person does not agree, the posts will be deleted once the amount of the  discount received for that product has been paid.

The participants in our promotions must follow the @maffbags, @maffbags.ro and @theleathermagician instagram accounts. 

Our products will be made in the number of days specified on the product page. (these are working days)

You understand and accept that we are not responsible for any loss or damage suffered by anyone caused by misuse of information



Cookie Policy

 

MaffBags (referred to here as "we", "our", "us") is part of MaffBags Group. If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to MaffBags, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other website or apps we own or run from time to time. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" on this policy. 

 

What type of cookies do we use?

When you connect to our Website, we may, depending on your settings, use some cookies enabling us to recognize the web browser on your Device until said cookies expire.

Cookies that we use aim at:

– Obtaining statistic and analyzing web traffic and how the various sections of our Website are use, thus enabling us to improve users’ interest and ergonomy on our services as well as the visibility of our content.

– In the event you provided us with personal data (such as your email address) when you logged to one of our services, we may use this data combined with other data about the Device you are using, in order to send you electronic marketing communications.

– Providing or facilitating your browsing on our website, or providing you with online communication services that you may request during your visit, in order to:

– Adjust the presentation of our website to the display preferences of your Device (language, screen definition, operating system, etc) depending on the hardware and software used by your Device.

– memorize some information you previously submitted when filling forms online (subscription or log-in to your account) or concerning products, services and/or information you had previously selected on our website (e.g. subscribed service, shopping bag content, wishlist, etc) ;

– Allow you to access some dedicated areas on our website such as your personal account, thanks to identifiers or other data you might have previously provided to us.

– Ensure security of our Website and services (e.g. when you have to re-log to our services after a certain period of time).

 

Third parties cookies

Third party cookies are subject to said third party privacy policies. We hereby inform you about the purpose of these cookies of and how you can manage them, to the extent we are aware thereof.

We may choose to include in our website some third party applications that provide you with the possibility to share content with third parties or to let other persons know you browsed our website). Such is the case for instance of “Like” and “Share” functionalities offered by social network platforms (“Facebook”, “Twitter”, “Instagram”, “Pinerest”, etc) which we include on our website.

Social networks which offer these functionalities may identify you even though you do not use these functionalities on our website. Indeed, such functionalities allow social network platforms to track information about your browsing on our Website whenever your social network account was in active session is active while browsing on our Website.

We do not control in any way how these social network platforms collect your personal data while you are browsing our Website. We invite you to read the Privacy policies of these social networks to find out how they use browsing information they collect (including for advertising purposes) through these buttons. These Privacy policies should provide you information about how to manage your preferences on your social networks account.

Our website may contain third party cookies (delivered by advertising agencies, analytics providers, etc.) enabling them to collect browsing information on your Devices, including to measure the efficiency of our Search Engine Advertising campaigns.



Your choice about cookies

You can manage cookies in different ways. Settings that you make may change your internet browsing capacity and may sometimes alter your ability to access to certain services that require the use of cookies. You can set your preferences for cookies at any time through any of the means described below.

  • Choices offered by your browser

You can set your browser to accept or reject cookies on your Device, either globally or cookie by cookie. You can also set your browser so that cookies’ acceptance or rejection will be offered to you each time a cookie is about to be stored on your Device. For more information, please check section “how to manage cookie setting in your browser?”

  • Acceptance of cookies

The use of cookie on a Device depends on the user’s choice, which can be made and modified freely and at any time by modifying his/her browser preferences.

If you opted for cookies’ using your browser preferences, cookies can be stored temporarily in your Device’s hard drive. Cookies may be read only by their deliverer.

  • Opting-out of Cookies

If you opt-out of cookies on your Device, or if you delete existing cookies, this may affect your ability to access some functionality that are necessary to access some areas of our Website. Such is the case for content that requires your identification. Such is also the case if we or one of our business partners can no longer recognize the type of browser your Device is using such as language, display settings or country of connection.

We cannot be held liable for all consequences resulting from the minimized access to our services as a result of cookies you previously deleted or rejected.

  • How to manage cookie settings in your browser?

Each browser has its own cookie management system, as described in the “Help” menu of your browser, where you will be provided with all necessary information about how to set your preferences.




Payment Policy

 

User/buyer payment card data will not be accessible for MaffBags, nor stored by MaffBags, but by the payment processor integrated in the Site, entity authorized to provide storage services card identification data, the identity of which the user/buyer will be informed prior to entering the data.

 

The personal data contained in the tokenisation database will be processed in accordance with the provisions of the applicable law, In particular Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (the ‘GDPR’). As the operator of the personal data contained in the tokenization database, entrusts Netopia with the processing of the above mentioned data for the purpose necessary to provide the tokenisation services.

 

Privacy Policy

 

Welcome to the MaffBags website!

 

At MaffBags we are committed to protecting and respecting your privacy. Thus, this notice sets out key information regarding MaffBags and how any personal data you provide to us will be processed. For more detailed information on how we use your data and your rights regarding your data, please read our full Privacy Policy and Cookies Preferences. For all other information regarding our services, please refer to our Terms & Conditions.

 

If you would like more information about how we collect, use and store your personal data, you can contact us at any time by emailing contact@maffbags.com. 

 

MaffBags (referred to here as "we", "our", "us") is part of MaffBags Group. If we use the term "our Group", this means us and our subsidiaries, our ultimate holding company and its subsidiaries (or any of them). The term "our online services" refers to MaffBags, our mobile and tablet applications, our pages on third party social media platforms such as Instagram, Facebook, Twitter, Pinterest and Google+ and any other website or apps we own or run from time to time. If you use any of our services, we will refer to you using the terms "user", "visitor", "you", "your", "yours" on this policy. 



What personal data do we collect?

 

We collect and process only the data that is required to allow us to provide our services to you. We collect the following data when you browse or shop at www.maffbags.com.

 

  • We process the personal data required to complete and despatch your purchase, including your name, billing address, delivery address, payment details, mobile number, telephone number and email address. We collect your email address in order to sent you confirmation of your order, we collect your telephone number so that we can contact you if there are any issues with the order.

 

  • We collect your email address when you sign up to receive Maff News.

 

  • If you register for a MaffBags account, we collect your name, email address, password, country and additional information regarding your marketing preferences.

 

  • When you contact our Customer Care / Concierge team, we may collect additional data to help us resolve any queries relating to your order, delivery, payments, marketing, the website or any other queries.

 

  • We collect and process data about your browsing on www.maffbags.com, including the pages you visit and how you interact with these pages. If you have registered for an account, we collect browsing data about your access to the dedicated areas of the website.

 

  • If you are a customer of www.maffbags.com, or if you have given us your consent, we collect and process your personal data for direct marketing activities.

 

  • If you provide us with someone else's data - for example, if you purchase a product to be delivered to a friend or as a gift - we will collect and process the personal data required to complete the transaction such as the name, delivery address and other contact details for your friend.

 

  • When you use the App version of our website, we will ask for your consent to collect personal data from you in order to send you brief messages, "push notifications" about products and services that we believe may be of interest to you. With your consent, we will also collect data regarding your use of the App and your IP address, in order to improve our service to you. You can disable push notification at any time by updating the App settings in your mobile device.

 

How do we use the personal data?

 

We collect and process your data for the following purposes:

 

- When your purchase a product from www.maffbags.com we ask you for the personal data necessary to allow us to fulfil our contract with you including taking payment, any related anti-fraud checks if you choose to pay by credit/debit card, billing, shipping and delivery of the product and possible handling of the return.

 

When you visit www.maffbags.com, we will collect the minimum personal data necessary to allow us to provide you with the services of the website, such as placing and holding items in your shopping bags.

 

When you visit www.maffbags.com, we will use some data about your use of the website to help us improve the website and our promotion of the website. This will include data about how you came to the website; the date and time of your visit; products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction data (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

 

We also collect data about your use of www.maffbags.com by using cookies. More information about how we use cookies and how you can, if you wish, turn off cookies is included in our Cookie Policy. 

 

When you on www.maffbags.com, we will collect the data necessary to ensure that we can recognise you on return visits and provide you with the services registration offers, such as creating a Wish List. If you would prefer not to continue receiving these emails, you can unsubscribe at any time using the link on the bottom of the email, or by contacting our Customer Care team.

 

If you have purchased from www.maffbags.com, we will use the personal data we hold about you, including your purchase history, to contact you regarding products and services that may be of interest to you.

We analyze contact data, purchase history, web browsing data and lifestyle data to tailor our marketing communications, web site presentation and internet advertising to meet your preferences.

 

When you contact our Customer Care team, we will use the personal data you provide and that we have collected to respond to your requests for help or information.

 

When you use the App version of our website, we will collect data regarding your use of the App and your IP address, in order to send you push notifications about products and services that we believe may be of interest to you.



Legal basis for processing your data

 

Under the Law we must have a valid reason for using your personal data and we may not collect, store or use data about you that is not compatible with that reason. There are four valid reasons for our use of your personal data:

 

The legal basis for each of the ways in which we use your personal data is as follows:

Most of the data we collect from you is necessary to allow us to fulfil our contract with you or to enter into a contract with you e.g. you provide a billing address and email address when your purchase an item from www.maffbags.com so that we can process your payment and send you your order confirmation.

In certain circumstances we will ask for your permission or consent to use your personal data e.g. if we would like to send you marketing information about items we believe may be of interest to you via email. If you have given your consent to our use of your personal data, you are entitled to withdraw this consent at any time.

We may also have a legitimate interest in using your personal data e.g. to ensure that the content of our website is presented to you and your device as effectively as possible, or to ensure that our marketing communications are relevant to your interests. If this is our reason for using your data, we must make sure that our interests do not override yours and you are entitled to object to this use of your data.

Lastly, we may be required to use your data to meet a legal obligation or to protect your interests e.g. we may exchange data with other specialist organisations for the purposes of fraud detection and credit risk reduction and we will retain financial data long term to meet our statutory obligations.



Who will process you data?

 

Your personal data will be processed by the internal staff of MaffBags Group who have been specifically trained and authorised for this processing. In carrying out the processing, the data may also be passed to other companies within the MaffBags Group.

 

Your personal data will also be transmitted to third parties that we use to provide our services; these parties have been rigorously assessed and offer a guarantee of compliance with the legislation on the processing of personal data. These parties have been designated as data processors and carry out their activities according to the instructions given by MaffBags and MaffBags Group.

 

The third parties in question belong to the following categories: banking operators, internet providers, companies specialising in IT and telematics services; couriers; companies that carry out marketing activities, including social media organisations; companies specialising in market research and data processing; companies offering contact centre services; companies providing publishing and distribution services.

 

Data transfer outside of the European Union

 

Some of the third parties listed in the previous paragraph 'Who will process your data?' may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/adequacy-protection-personal-data-non-eu-countries_en)

The transfer of your personal data to countries that do not belong to the European Union and that have not been assessed as offering adequate levels of protection will be performed only:

  1. after the completion between our company and said parties of specific agreements containing safeguard clauses and appropriate guarantees for the protection of your personal data (known as "standard contractual clauses" and approved by the European Commission), or
  2. if the transfer is necessary for the completion and execution of a contract between you and our company (for the purchase of goods offered on our website, for registration on the website or use of services on the website), or

III. for the management of your requests.

 

How long do we keep your data and what about your rights?

 

We keep your personal data for a limited period of time in line with our data retention policy. The specific retention period will vary according to the reason for processing your personal data. After this period, your data will be permanently erased or otherwise irreversibly rendered anonymous.

 

Users may, at any time, exercise the rights to obtain confirmation of the existence or not of their personal data and to ascertain their content and origin, check accuracy or ask for the data to be integrated, updated or corrected. Under the same Privacy Code, Users may also request that their data be deleted, converted into an anonymous form or blocked from any data processing in violation of the law, as well as refuse processing, in any case, for legitimate reasons. Requests should be sent to the IT Department, MaffBags at the following email: contact@maffbags.com.

 

The request for the above information can be resubmitted every 90 days, except in cases where there is good cause: cancellation or modification of data in case of violation of the law; cancellation of data that are not used for the aims for which they were collected.

 

Maffbags.com reserves the right to make changes to this Privacy Policy at any time by giving notice to its Users on this page. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this website and can request that the maffbags.com remove their personal data. Unless otherwise stated, the previous Privacy Policy continues to apply to all personal data before that date collected.

 

You have the right to request a copy of the data that we hold about you (and we will provide this to you free of charge once we have confirmed your identity).

 

If you would like a copy of some or all of your personal data, please email or write to us using the contact details in this policy.

Questions

If you require further information about our privacy policy, please go to the help section of our websites where frequently asked questions (FAQs) are answered. We welcome your questions, comments and requests about this privacy policy. If you require more information, please contact our privacy officer at contact@maffbags.com.


Shipping

Standard shipping : 1-7 Business days (Airplane or Road Transport).

Fast Shipping : 1-3 Business days (Airplane).

The shipping price is applied at checkout.

All orders are made to order and shipped worldwide.

Our products are hand crafted, because of the variety of the colours and leather types we offer in order to achieve the exclusivity of the product as the concept of MAFF brand says. They will go into production after the order has been made.

 

Each product takes about 1 to 15 working days to be manufactured.

 

For the products from stock we need about 1 to 5 working days to be dispatched. 

 

The time is affected by the type of inscription you want. You can choose the exclusive metal plate with your name or  initials, a nickname or logo engraved by laser. A special lasering is also possible, just send us the text via E-Mail or Whatsapp and we can project it for you. You can also opt for the leather tag with initials embossed.

 

Import duties and taxes may apply at the destination country and they are included in the final price. Import duties and taxes do not apply for orders shipped within the European Union.

After the shipping price is applied, our prices are final (door to door) 

 

Customised Items 

 

We hope you’re excited to order your customised item! Due to the nature of this order, manufacturing lead times may vary as it is created specifically for you. Please consult the product page for more information on manufacturing times.

Please note: although customised items have a longer lead time, payment will be taken shortly after you place your order.



Return Policy

Our products are hand crafted in order to achieve the highest quality standards and it takes about 15 days to be manufactured.

Each MAFF product receives infinite attention from our expert artisans and they assemble manually each accessory.


Orders can only be canceled whitin 24 hours of purchase, then the order is sent to production, and it is not possible to cancel it.
To proceed with the order cancelation, send us an e-mail to buy@maffbags.com  with your order number and specify the cancelation. 

Our products can only be returned due to a defect and in order to be eligible for the return it has to meet the following conditions:

 

  • Our customer service team will perform an evaluation of the product and will grant it the return.
  • it has not been more than 15 days since you acquired the product.
  • The product must be in the same condition that you received it. (unworn or unused and in it’s original packaging.

 

Please first send a request for the return via e-mail at buy@maffbags.com and provide photos with your product and its defects. 

We will send you instruction on how and where to send your product, if we accept the return. 

We will not accept any returned items that have not been notified via e-mail. 

MAFF will be responsible for paying the shipping costs for returning the product, but onlhy if it’s a faulty item. If not, the shipping cost wil be covered by the client.

 

Products with normal wear and tear are not considered faulty and will not be eligible for a return. 

 

If you have any questions, please contact us via e-mail at buy@maffbags.com .

 

To continue, choose "I accept" to accept the terms and conditions. If you do not agree with these Terms and Conditions, choose "I do not accept". Note: You will not be able to create an account if you do not accept the terms and conditions.